Privacy Policy

1. Introduction

RefChecker Ltd (“we,” “us,” “our”) is dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information in compliance with applicable laws and regulations relevant to our operations.

2. Definitions

  • Personal Information: Any data that identifies or is reasonably capable of identifying an individual.
  • Service: The products, platforms, or features offered by RefChecker Ltd, including Reference Checks and any add-ons.
  • Website: www.refchecker.com and any associated digital interfaces.
  • Reference Check Data: Metadata, reports, or any information derived from conducting reference checks.
  • Add‑On Data: Data generated or collected through supplementary services or features.
  • Cookies: Small files placed on your device to help track and analyze website usage.

3. Not for Use by Minors

Our Service is not intended for individuals under the age of 16 (or any age threshold mandated in your jurisdiction). We do not knowingly collect or process Personal Information from minors. If you believe a minor has provided us with Personal Information, please contact us immediately at privacy@refchecker.com, and we will take prompt action to delete the data.

4. Information We Collect

We may collect:

  • Identity Data: Name, username, role/title.
  • Contact Data: Email, phone number, business or mailing address.
  • Financial Data: Payment information (securely processed by third-party providers).
  • Technical Data: IP address, browser type, device information, usage logs.
  • Interaction Data: Communications you have with us (e.g. support requests or survey responses).
  • Marketing Data: Preferences regarding marketing or promotional communications.
  • Reference Check Data: Metadata from reference checks (dates, duration, status) and any recordings or transcripts, if relevant and enabled by the customer.
  • Add‑On Data: Information associated with any additional features or enhancements you’ve activated.

5. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service.
  • Process and fulfill reference checks and add-ons.
  • Facilitate payments and transactions.
  • Communicate with you (Support, updates, marketing, if consented to).
  • Enhance security, detect and prevent abuse or fraud.
  • Comply with legal obligations and protect our rights.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to analyze site usage, improve usability, and provide personalized content. You can manage cookie preferences via your browser settings, but disabling certain cookies may affect functionality.

7. Disclosure of Your Information

We may share your Personal Information with:

  • Service Providers: Third-party vendors (e.g., payment processors, analytics tools) necessary to operate the Service.
  • Legal & Compliance: When required by law, regulation, or to protect rights and safety.
  • Business Transfers: In the context of a merger, acquisition, or sale, with appropriate confidentiality safeguards.
  • Your Consent: For any other purposes with your explicit permission.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your data. Unfortunately, no method is entirely secure. If a breach occurs, we will notify affected individuals and authorities as required.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correction, or deletion of your Personal Information.
  • Withdraw consent or object to processing.
  • Request restriction of processing or data portability.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at privacy@refchecker.com.

10. Cross-Border Data Transfers

If you are in a jurisdiction with data localization laws, please note your data may be processed in countries with different data protection standards. We take steps to protect your information regardless of location.

11. Retention of Data

We retain Personal Information only as long as necessary for the purposes described—including legal or contractual obligations—and securely delete or anonymize it when no longer needed.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Significant changes will be notified via email or posted on our website. Continued use implies acceptance of the revised Policy.

13. Contact Us

Questions or concerns about this Privacy Policy? Reach out at:
Email: privacy@refchecker.com

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